Value Creation Workshop Insights & Slide Deck: Feedback – The heart of leadership

For us at FLEX Capital, the development and retention of talent is a key factor in the success of our portfolio companies. Particularly in the area of people, we always strive to go beyond the basics and strengthen employee satisfaction and loyalty. Feedback is a key element here.

So far, we have been able to show that we have been able to achieve important milestones together with the portfolio companies through targeted advisory support alone. These include a reduction in involuntary staff turnover, an increase in commitment and productivity and a measurable improvement in employee satisfaction.

With our new commercial fund, we can offer our new portfolio companies direct operational support, as illustrated by the example of our portfolio company lawpilots. Here we are in the process of implementing a comprehensive feedback and engagement process that includes the following elements:

• Introduction of a suitable feedback tool: Choosing the right tool is critical to making feedback efficient and effective.
• Developing an individual skills matrix: This helps to define clear career paths and provides a solid basis for feedback discussions.
• Establishing a regular feedback process: Constant and constructive feedback is the key to continuous improvement.
• Carrying out regular employee surveys: These provide valuable insights into employee satisfaction and needs.

In my recent workshop at lawpilots, we took an in-depth look at the practical implementation of feedback. We looked at methods and strategies for constructive feedback conversations, including exercises and role plays to improve feedback skills.

The aims of the workshop were

• Further development of communication skills
• Avoiding misunderstandings in feedback discussions
• Encouraging a cost-benefit analysis for underperforming employees
• Understanding a 5-point Likert rating scale
• Joint reflection after the first feedback cycle

To give a deeper insight into our operational support at our portfolio companies, I share our knowledge and experience. Therefore, here is an excerpt of my slide deck of the feedback workshop for download. It contains information and practical guidance that any company can use to optimize their feedback process.

Feedback is more than just a tool – it is a culture that should be at the heart of every successful leader and organization.