Key achievements
- >Over 90% time savings in the billing process for service deliveries
- Automated alerts for anomalies in reporting
- Always-accessible customer cube as a foundation for planning and controlling
Background
Historically, there was no dedicated finance team in place, and processes were largely manual. It quickly became evident that a significant expansion of automation would be necessary to professionalize the finance function.
Support by FLEX Capital
FLEX Capital supported the initiative through a classic co-creation approach in the following areas:
- Implementation of automated billing processes
- Development of code to ensure automated consistency checks across multiple data sources (ERP, reporting, etc.)
- Setup of a fully automated customer cube
